Thanks for purchasing our products at Smart Cat Toys.
In order to be eligible for a refund, you have to return the product within 7 calendar days of your purchase.
The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund.
The money will be refunded to the original payment method you’ve used during the purchase.
For credit card payments it may take 15 to 20 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 7 calendar days have passed, you will not be eligible for a refund.
If you received a damaged product you have 48h to complain in order to get a refund or a replacement item.
If anything is unclear or you have more questions feel free to contact our customer support team.
Return a product
If you are not satisfied with the product that you have purchased from us, you can get your money sending the product back to us.
You are eligible for a full reimbursement within 10 calendar days of your purchase.
We encourage our customers to try the product (or service) in the first week after their purchase to ensure it fits your needs.
For electronic device we required a video showing if the product you will send back it is working or not.
Customer is responsible for return costs.
If you have any additional questions or would like to request a refund, feel free to contact us.